Board Write

Booking Spirit Airlines in the Travelport Systems

(Apollo, Galileo and Worldspan)
Updated October 2020

[]:3SSR OTHS NK NN1 CA4444333322221111/D1217/JOHN SMITH

Details

Agents connected to the Travelport Apollo, Travelport Galileo, and Travelport Worldspan systems can book a Spirit Airlines itinerary and End Transact including the form of payment (FOP) for immediate confirmation or without sending immediate payment, allowing them to obtain confirmation of the space and price before instructing Spirit Airlines to debit the credit card. The following process should be used to create a “ticketless” transaction:

1. Travelport subscriber books a reservation on Spirit Airlines, optionally adds a ticket time limit, and End Transacts the PNR.
2. Agents that include the form of payment (FOP), during the transaction, must remove the ticket time limit as to not generate an automated cancellation message from the system to Spirit.
3. Spirit Airlines receives the PNR and responds within seconds with SSR messages that confirm the ticketing time limit and fare amount. These messages are placed in the PNR and the PNR is placed on the agency’s Confirm to Passenger Queue (queue #1). We recommend the agent ER to validate the ticket time limit coincides with what they stored when creating the PNR.

For example:

1 SSROTHS1V NK HK1 ITIN CONFIRMED- MUST PROVIDE PAYMENT

2 SSROTHS1V NK HK1 SUBJ CXL ON/BEFORE 20SEP WITHOUT PYMT

3 SSROTHS1V NK HK1 20SEP0844 TOT COST 246.89 AMT DUE 246.89 USD

Ticketing must be completed within 24 hours from the time that the booking is created, or the booking will automatically cancel.

4. The Travelport agent retrieves the booking from queue or with record locator or last name and determines if Spirit Airlines has confirmed the requested itinerary. Agent End Transacts (ET) the PNR.
5. The Travelport agent stores the fare in the PNR by building a manual pricing record.
6. As a direct payment carrier, Spirit Airlines bookings are not ticketed until a valid credit card/form of payment is submitted. Reservations for fares are held for 24 hours from the time stamp of the original booking. To complete the booking and ensure that it will not be cancelled, the Travelport agent adds the form of payment using the appropriate GDS command:

Apollo:  []:3SSR OTHS NK NN1 CA4444333322221111/D1217/JOHN SMITH

Worldspan: 3SSR OTHS NK HK1 CCCA4444333322221111/EXP12-17/JOHN SMITH

Galileo: V.ANK* CA4444333322221111/D1217/JOHN SMITH Travelport

7. Spirit Airlines receives the form of payment, charges the credit card, and responds indicating that there is now a $0.00 outstanding balance along with the Spirit Airlines Record Locator (RLOC). Spirit Airlines returns the PNR and Travelport places it on the Confirm to Passenger queue (queue # 1).
8. If a ticketing time limit was input into the reservation, it is required that it be removed following successful transmission of the credit card FOP.

Frequently Asked Questions

Q: As a ticketless carrier, I will now need to contact Spirit Airlines directly for some requests. What telephone number do I use?

A: See the attached Travel Agent Booking Policies and Procedures section at the end of FAQ section.

Q: How does Spirit Airlines handle seat assignments?

A: GDS generated bookings must take the Record Locator (either the GDS record locator or the Spirit Airlines record locator and passenger last name will allow access to pre-purchase of seats) to the “manage travel” section of www.spirit.com website to select/purchase seats. Additionally, all bookings can print the boarding pass via the website www.spirit.com between 3 and 24 hours of flight time. Passengers choosing not to pre-select seats will have one assigned to them at check-in at the airport at no additional charge.

Q: Can I make a booking with other carrier segments than Spirit Airlines?

A: When making a booking on Spirit Airlines all the segments of the PNR must be “NK”—no other airline segments can be in the record.

Q: Since I need to contact Spirit Airlines for certain tasks, what is the process to register with them for access via their web site?

A: See the attached Travel Agent Booking Policies and Procedures section at the end of FAQ section.

Q: What do I need to know about cancellations and changes?

A: See the attached Travel Agent Booking Policies and Procedures section at the end of FAQ section.

Q: How do you book an infant without seat with an adult in the PNR?

A: See the attached Travel Agent Booking Policies and Procedures section at the end of FAQ section.

Q: How do you book an unaccompanied minor?

A: See the attached Travel Agent Booking Policies and Procedures section at the end of FAQ section.

Q: Is it possible to add SSRs for special equipment such as carryon bags, checked bags, skis or bicycles in the PNR?

A: Yes. See the attached Travel Agent Booking Policies and Procedures section at the end of FAQ section.

Q: Is it possible to request a wheelchair via an SSR in the PNR?

A: Yes. See the attached Travel Agent Booking Policies and Procedures section at the end of FAQ section.

Q: Can seats be reserved in advance?

A: Yes, but only by going direct. See the attached Travel Agent Booking Policies and Procedures section at the end of FAQ section.

Q: Can the Frequent Flyer number—the Spirit Airlines Free Spirit number—be added in the PNR?

A: Yes.

Q: What forms of payment does Spirit Airlines accept?

A: Spirit Airlines accepts the following major credit cards as form of payment: American Express; Discover Card; Master Card; Visa and UATP.

Q: My customer wants to have multiple names on a PNR and different forms of payment. How do I do this with a Ticketless carrier?

A: Spirit Airlines does not support the ability to have multiple passengers and different forms of payment. Multiple passengers and the exact same form of payment are supported. If different forms of payment are a requirement, then separate PNRs need to be created.

Q. Does Spirit Airlines accept pets on flights?

A: See the attached Travel Agent Booking Policies and Procedures section at the end of FAQ section.

Q: How will I know if I have correctly entered the SSR OTHS form of payment?

A: Spirit Airlines will send back a confirmation that the credit card has been accepted (or rejected) and if accepted, Spirit will indicate that $0.00 is now the outstanding charge along with the Spirit Airlines Record Locator. If the form of payment is not entered correctly, such as a missing expiration date, Spirit Airlines will return SSR messages indicating that payment has not been received and that the PNR will be cancelled in a certain time frame. This would be indication that the SSR was not correctly formatted and the payment has not been received by Spirit Airlines. For more info, see the attached Travel Agent Booking Policies and Procedures section at the end of FAQ section.

Q: Will Spirit Airlines honor the fare quote provided by Travelport if the amount debited to the traveler’s credit card is more than the fare stored in Travelport?

A: See the attached Travel Agent Booking Policies and Procedures section at the end of FAQ section.

Q: How long do I have to confirm with my traveler and add the SSR form of payment?

A: Spirit Airlines will hold the reservation for 24 hours from the time of the booking before cancelling it.

Q: How does Spirit Airlines handle refund requests?

A: Spirit Airlines will allow for a full refund if the PNR is cancelled in Travelport and Spirit is contacted directly within 24 hours after ticketing. This process is restricted to PNRs that have been ticketed and are outside of 7 days of date of travel. If the PNR is cancelled in Travelport but Spirit Airlines is NOT CONTACTED, then the PNR will be processed by Spirit, a cancellation fee assessed, and the remaining funds will be retained by Spirit to be used for a future booking by contacting Spirit Airlines directly.

Q: What happens if I make a booking and fail to input the form of payment before the cancellation timeline?

A: As indicated in the SSRs returned by Spirit Airlines, your booking will be cancelled in their system and you will need to re-book a new PNR and provide the form of payment in a timely manner.

Q: How does Spirit Airlines handle Schedule Changes? Travelport
 

A: Upon implementation of a schedule change by Spirit Airlines a message will be generated to the booking agency for action. Agents must action the message to synchronize the PNR with the internal Spirit Airlines reservation. Once updated the new schedule information can be passed on to the customer, ensuring they have the most up-to-date travel information.

All reservations impacted by a schedule change are queued to the booking agent’s general queue for action

Alternatively, if the customers email address is provided to Spirit at the time of booking using OSI CTCE, then Spirit will take on the schedule change and or IROP notification directly with the passenger.

Q: What are Spirit Airline’s policies for checked baggage and can I request baggage check through Apollo?

A: yes, you may book and guests can pre pay for a carry-on bag and/or the first checked bag on Spirit using the SSR formats listed in the Travel Agent Booking Policies and Procedures section.

See the attached Travel Agent Booking Policies and Procedures section at the end of FAQ section. For the latest version, please go to www.spirit.com.

https://www.spirit.com/content/documents/en-us/TA%20Booking%20Policies%20and%20Procedures.pdf

Spirit Airlines Travel Agent Booking Reference Information

Spirit Airlines (NYSE: SAVE) is committed to delivering the best value in the sky. We are the leader in providing customizable travel options starting with an unbundled fare. This allows our Guests to pay only for the options they choose — like bags, seat assignments, and refreshments – something we call À La Smarte. We make it possible for our Guests to venture further and discover more than ever before. Our Fit Fleet ® is one of the youngest and most fuel-efficient in the U.S. We serve destinations throughout the U.S., Latin America and the Caribbean and are dedicated to giving back and improving those communities

Spirit Airlines, is hosted in the Navitaire (1N) system. Spirit is a "ticketless" airline, with similar attributes to the other carriers hosted on the Navitaire system. Spirit uses SSR payment entries (SSR OTHS or SSR EPAY) depending on the GDS, to accept credit card and other ancillary entries in the GDS systems. Ticketless access is a mode which provides interactive availability and fare information allowing travel agencies to create ticketless bookings. The availability and fares information as well as the pricing and booking responses are received directly from Spirit Airlines.

There are different identifiers within the various GDSs that show Spirit Airlines as Ticketless Carrier option. Please check with your GDS of choice to review these indicators and other details on how to book a "ticketless" PNR.

Consumers and/or travel agents will be able to use a GDS confirmation number (record locator) or the Spirit Airlines Confirmation Code in the Manage Travel section of www.spirit.com to pre-purchase checked baggage, select seat assignments, check in online, print boarding passes and change / modify existing reservations. Fees and /or fare differences may apply to the options listed. Please check www.spirit.com for details.

Travel Agent reservations made via the GDS must transmit a valid form of payment within 24 hours** of the booking creation using a credit card or agency credit (if applicable). The reservation will automatically cancel in the Spirit Airlines system if payment is not received within 24 hours. When making a booking on Spirit Airlines, all the segments of the Confirmation Code must be "NK"; please do not include other airlines in the record since Spirit does not interline or codeshare with any other airlines. (**Tickets booked for travel within 7 days are ineligible for refunds)

Spirit Airlines will process the payment information and send a booking confirmation number using an SSR OTHS element. Once Spirit has confirmed the booking, the segments are validated and further modifications to the Confirmation Code are subject to restrictions and / or fees (see additional sections herein to determine the restrictions). As a ticketless airline, Spirit does not place ticket numbers in your GDS ticketing field. For this reason, it is vital to ensure that agents remove ticketing time limits from your GDS bookings manually, once payments are submitted. If this is not done, your GDS system will send Spirit a cancellation message when the time limit is reached, and our system will automatically accept it and cancel the reservation.

Fare Club fares are available only to members through their own personal accounts.

Bookings made via the Travel Agent portal on www.spirit.com, can be paid for with a credit card, agency credit or a reservation credit. Bookings made via the GDS channel can be paid for using a credit card and/or agency credit, but not a reservation credit.

Spirit Travel Agency Portal

Accredited travel agents must be approved and granted access to Spirit's travel agency portal. Current authorized ARC/IATA, travel agencies will need to register both the agency and at least one agent online at http://www.spirit.com/LoginAgent.aspx and email a copy of the Travel Agency's letterhead showing their address, phone number, agency e-mail address and; a copy of your IATA, ARC, TRUE, or CLIA certificate/letter and name of travel agency manager or owner to agencysupport@spirit.com.

For non-IATA agencies (i.e. CLIA/TIDS associates) with accounts on spirit.com, it will be necessary to add "000" to your existing account ID number. For example, agency account 12345 must be entered as 00012345 in the ID field.

The following carrier fee applies to your domestic and international air travel (Colombia exempt) booked through the Travel Agent Portal:

For Travel Agency booking issues, please contact agencysupport@spirit.com. Agency Support contact information is for travel agents' use only. Please direct your clients to our website or one of our central reservation’s numbers listed below.

Spirit Passenger Reservations Telephone Numbers - Click below for the full list of Spirit reservations numbers:

https://customersupport.spirit.com/hc/en-us/articles/202097826-How-can-I-contact-Spirit-Airlines

Baggage Policy

Spirit Airlines fares include only one small personal item capable of fitting under the seat. Please review the link below for the summary of charges to pay for a carry-on bag or checked baggage. All Baggage Charges are Non-Refundable. Agents booking on Spirit.com may add baggage options at a discounted rate as well as purchase advance seat assignments in the booking path. Click below for the list current Spirit Airlines Baggage options:

http://www.spirit.com/OptionalServices

Agencies selling via the GDS may include both the one permitted carry-on bag (roll-aboard size that must be stowed in the overhead compartment) per customer and the first checked bag in every PNR. Please note that overweight charges for checked bags start at 41 lbs. at Spirit Airlines.

Below are the long-sell formats for selling the one permitted carry-on bag and the first checked bag in your GDS:

To add a Carry-on bag (included with Priority Zone 1 Boarding):

SSR CBBG NK NN1 FLLLGA0174Y20APR (city pairs, flight no. with leading zero if flight number is less than 4 digits in length, class of service and departure date)

To add a checked bag: SSR XBAG NK NN1 FLLLGA0174Y20APR (city pairs, flight number with leading zero if flight number is less than 4 digits in length, Class of Service and departure date)

Both SSR’s will be required to be entered into the PNR in order to secure both a carry-on and a checked bag for the passenger. For general baggage information, please click on the link below:

http://www.spirit.com/Policiesbags.aspx

For restricted and dangerous baggage information, please click on the link below:

http://www.spirit.com/PoliciesRestrictedBags.aspx#RestrictedBags

For delayed, lost or damage baggage, please click on the link below:

http://www.spirit.com/PoliciesDelayedBags.aspx

Booking Holds

GDS bookings will be put on hold for 24 hours only if the form of payment is not included at booking time or if the form of payment is transmitted incorrectly. If payment is not received within the 24 hours, Spirit Airlines will automatically cancel the booking and send a cancellation message back to the GDS PNR. Bookings made within 24 hours of scheduled flight departure will require instant payment. A valid form of payment is required to be in the PNR prior to ending the transaction.

Cancellations / Changes

PNR’s cancelled in the GDS automatically trigger cancellation penalties – even if that is done within 24 hours of the booking. For 24-hour refunds to be processed, Spirit requires that agents e-mail us at agencysupport@spirit.com so that we can process the full refund manually. Please click below for a full summary of Spirit’s change/cancellation policies:

https://customersupport.spirit.com/hc/en-us/articles/202097076-How-can-I-change-or-cancel-my-reservation

Child Fares

Spirit takes pride in offering everyday low fares to all guests. For this reason, we offer no other discounts to third party customers. International customers traveling with lap children will be assessed a tax either at time of booking or at the airport.

Commissions

Spirit Airlines has a 0% (zero percent) commission policy for bookings via both the GDS and directly with Spirit Airlines. Travel Agents booking at www.spirit.com will continue to be able to book published fares at a $5.00 per segment discount from published fares available via the GDSs . Agents selling on our portal can use our “Name Your Own Commission” (NYOC) program to and/or charge a service fee or mark up on all transactions.

Contact Spirit Airlines (Travel Agents Only)

Travel Agent Sales Support email: agencysupport@spirit.com should be contacted for the following issues: PNR Voids, Refund Requests; Paper Ticket Problems; Fare Problems; UC/NO Segment Status Issues; No Fare SSR Issues; Out of Balance PNRs (under/overcharging) refund requests. Standard office hours (excluding major US holidays) are 8 a.m. until 8 p.m. Eastern time.

Group Travel: For group requests, please e-mail us at: groups@spirit.com. Please include all relevant information with your request including city pair, passenger count and date(s) of travel. We generally respond to requests within 3-5 business days.

Credit Cards

Credit cards are charged immediately upon transmission. It is important for GDS booking agents to compare the actual charge with the stored fare amount and report discrepancies to us immediately. Spirit Airlines will honor a 24-hour refund to Travel Agents if the fare charged by Spirit Airlines is different the GDS auto-priced fare, so long as the credit card has been processed. In order to request a refund for fare discrepancies please contact agencysupport@spirit.com Sales Support within the 24 hours after the booking has been charged.

Spirit Airlines accepts the following credit cards for ticketless travel: American Express; Discover Card; Master Card; Visa

Electronic Tickets

Spirit is a ticketless carrier. Electronic tickets are no longer issued or accepted.

Fare Information

Spirit Airlines offers only non-refundable fares. Changes in the date(s) or flight(s) may be made prior to the departure of any flight segment by contacting Spirit Airlines directly at 801-401-2222. If available, such changes will be made subject to any increase in the fare for the new flight segments. All tickets booked through Spirit Reservations are also subject to a service fee. Click below for our latest fee schedule:

http://www.spirit.com/OptionalServices

Please reference the Changes/Modification section above for restrictions on changes made within 24 hours of flight time.

Spirit Airlines does not offer discounted fares for children, military, or government. All fares must be booked as (ADT) adult fares.

Fare Rules Information

In order for a fare to be considered valid all associated fare rules must be adhered to including but not limited to Advance Purchase, Round Trip and Saturday-night stay requirements.

Forms Of Payment Accepted

American Express, Discover, MasterCard, Visa, and Cash (Cash payment currently only available at the Airport), Reservation Credit, Vouchers and Agency Credit are also valid forms of payment where applicable. Reservation Credit and Vouchers are only accepted as a form of payment at our website www.spirit.com/welcome.aspx?pg=spmgrmain&Type=TA

Listed below are the actual SSR OTHS formats Spirit Airlines will support from each of the GDSs.

Examples of SSR Lines:

In each of the following examples, the following key applies:

NK = Spirit Airlines Hosted Airline Code

VI = the credit card type: AX, MC, VI, etc.

xxxxxxx = the credit card number

mmyy = the month and year of the expiration date

zzzzzzzzzzzzzzzzz = the credit card holder name

Apollo (1V) Entry:

>@:3 SSR OTHS NK NNx VIxxxxxxxxxxxxxxxxxxx/Dmmyy/zzzzzzzzzzzzzzzzzzzzz

Galileo (1G) Entry:

>V.ANK* VIxxxxxxxxxxxxxxxxxx/Dmmyy/zzzzzzzzzzzzzzz

Worldspan (1P) Entry:

>3SSR OTHS NK HK1 CCVIxxxxxxxxxxxxxxx/EXPmmyy/zzzzzzzzzzzzzzzzzzzz

Log-In @ www.spirit.com

https://www.spirit.com/FreeSpiritEnrollment.aspx

All IATA/ARC/CLIA/TRUE certified agencies are invited to establish a sales account on the "Travel Agent" portal on spirit.com. Agency accounts offer the following benefits:

• Lower fares than are generally available in the GDS
• Ability to book Spirit PNR's using select discount coupons during sale periods
• Ability to pre-pay for customer seats, carry on and checked luggage in one transaction, ensuring a smoother, more seamless travel experience for our mutual clients
• Establish eligibility for Spirit's Travel Agency positive space travel program (full details below).
• Mark up air and package bookings using Spirit’s exclusive “Name Your Own Commission” program.

For new spirit.com travel agency accounts:

Once our Agency Support team has activated your account, your ARC or IATA number will serve as your log-in and your password will be the one you selected during registration. Some initial enhancements will be evident and include a promotion code box which will allow TA’s to take advantage of the web promotion discounts when booking; the ability to assign seats, etc.

If you have problems logging-in, please send an email to agencysupport@spirit.com with your ARC/IATA number, TA Name, Contact Name and TA Phone number.

Manage Travel

The “Manage Travel” section of the www.spirit.com website allows both users and travel agents with GDS confirmation numbers (record locators) or Spirit Airlines confirmation numbers to access their reservation in order to pre-purchase checked baggage and seat assignments, as well as check-in online, print boarding passes and change/modify existing reservations (modify and change is also supported via the GDS). Note that fees and/or fare differences may be applicable to the previous list of options, please check www.spirit.com for fees. Please note that credit cards are required for all seat and baggage purchases. Vouchers such as free travel vouchers or denied boarding vouchers may not be applied to seat or baggage purchases.

Name Changes

Name Changes are not allowed on Spirit Airlines. For agents who need assistance with name spelling correction, please contact us at agencysupport@spirit.com.

Paper Ticket Policy

Spirit is a ticketless carrier. We do not accept paper tickets.

Password Reset

To reset your password for the travel agent portal, please visit http://www.spirit.com/LoginAgent.aspx and click on the “forgot password?” link and follow the instructions. A temporary password will be emailed to you

Pets

For information on traveling with pets, please click on the link below:
http://www.spirit.com/Policiesspecialneeds.aspx#Pets

Refunds

Spirit Airlines strongly recommends travel insurance for all customers who may need some flexibility with their travel plans since all fares are classified as non-refundable. Spirit does offer full refunds within a 24-hour window of payment – but only for those bookings made for travel 7 days or more in advance. Last minute bookings (defined as those made for travel within 7 days) will be considered totally nonrefundable. The only exceptions considered are available at the link below:

Spirit Airlines Customer Relations 2800 Executive Way Miramar, FL 33025

Schedule Changes

Upon implementation of a schedule change by Spirit Airlines a message will be generated to the booking agency for action. Agents must action the message to synchronize the PNR with the internal Spirit Airlines reservation. Once updated the new schedule information can be passed on to the customer, ensuring they have the most up-to-date travel information. All reservations impacted by a schedule change are queued to the booking agent’s general queue for action. If the customer’s email address is supplied to Spirit during the booking, Spirit will notify the customer of any schedule changes via email.

Seat Assignment Information

All bookings made on www.spirit.com will have the ability purchase seats in advance. Agents with GDS bookings must select “Manage Travel” at either the agency portal or Spirit.com and provide the customer name and record locator to retrieve the booking and then purchase seats. Spirit permits the printing of boarding passes at www.spirit.com starting 24 hours prior to flight time, up until 3 hours prior to departure. Customers choosing not to pre-purchase seats will have one assigned to them at check-in at the airport at no additional charge.

Spirit Airlines offers a single class of service. Deluxe Leather Seats are designed with 3 seats on the left and 3 seats on the right. BIG FRONT SEATS offer a 2 by 2 seating configuration. BIG FRONT SEATS are approximately 18 1/2 inches wide with a pitch of 36 inches. Deluxe Leather Seats are approximately 17 1/2 inches wide with a pitch of 30 inches or less. If a customer of size requires 2 seats - that additional ticket and seat assignment must be purchased.

Taxes and Fees

Please click on the link below for the taxes and fees which apply to Spirit Airlines bookings:

https://customersupport.spirit.com/hc/en-us/articles/202096746-Taxes-And-Fees

Travel Agency Account “How To Open”

In order to open a Travel Agency web site access account with Spirit Airlines, travel agencies must provide the following documents to our Sales Support Department via email. You may also include a PDF file of your credentials and include it in your e mail to: agencysupport@spirit.com.

Mandatory Information for all applicants:

• Travel Agency’s address (street address, city, state and country), phone number, and fax number, owner name, requesting person’s name and email address on the Travel Agencies letterhead.
• A copy of IATA, ARC, or CLIA certificate/letter New account requests are usually processed within 72 hours. For additional questions regarding setting up an account, please contact a Sales Support Representative at agencysupport@spirit.com.

Travel Agency Reduced Travel

Do you sell Spirit Airlines regularly and want to grab a great last-minute POSITIVE SPACE getaway on Spirit for a per person one-way rate of $75 plus taxes and fees. As a special thank you to our agency partners, we are pleased offer a special sales recognition travel program.

Just reach out to us at agencysupport@spirit.com with traveler names (agent, plus a maximum of one companion in the same PNR), city pair and dates of travel 7 days or less before you want to fly. We’ll review our flight options and let you know if we have any inventory to get you up into the sky! **Fare does not include applicable taxes/fees or ancillary charges.

Unaccompanied Minors

Please click below for Spirit’s unaccompanied minor policy:

https://customersupport.spirit.com/hc/en-us/articles/202096706-Does-Spirit-allow-children-to-travel-alone

Error Messages Credit Card Failure   

NK will still build the PNR regardless of the CC failure or not. If credit card is declined, NK will hold the PNR as “pending payment” up to 24 hours after which it will auto cancel for lack of payment.

The indication that is received from Spirit is returned on the teletype TTY message: Amount due $0.00 (this indicates that the CC has been processed and approved)

Amount due $x.xx (x=1-10) i.e. $346.09 – if this message is received after the payment is sent to Spirit then this indicates that the payment was declined or not accepted.

This is the CC – Declined provide an alternative will come with the Amount due $x.xx in the TTY response